Do you want to play a key role in ensuring our customers' success?
We are currently looking for a passionate individual to join our Customer Care team as a Success Specialist.

Sounds interesting? Keep reading!

🚀  What we offer:

• Joining a fantastic team full of passionate professionals dedicated to building strong customer relationships, along with tools that support your growth in this field.
• Professional training to prepare you for the role.
• Working with small and medium-sized eCommerce businesses from Poland.
• High decision-making autonomy and a real impact on shaping the company you work in – your opinion matters to us!
• A modern office in Kraków (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.
• Salary: 5800–6850 PLN gross under an employment contract.
• Benefits including a Multisport card, private medical care (LuxMed), free English lessons, personal coaching through Mindgram (with access to free psychotherapy sessions), and even a private gym in our office to help you boost your endorphins after work!

🚀What your typical day will look like:

• Establishing and building long-term relationships with clients, providing support at various stages of their collaboration with edrone
• Communicating with clients through multiple channels (phone, video meetings, and email)
• Enhancing customer satisfaction through professional consulting, training, and inspiration
• Analyzing customer needs and challenges while co-creating and implementing customer retention strategies
• Collecting customer feedback and passing it on to the appropriate teams/departments
• Preparing engaging materials in collaboration with the Customer Care team
• Conducting training sessions and webinars
• Upselling products and services

🚀 This role is perfect for you if:

• You have experience in customer service and enjoy working with clients—building relationships comes naturally to you.
• You’re not afraid of new challenges, and your energy and proactive approach help you tackle any task with confidence!
• We operate in a fast-paced environment, so if you thrive under pressure while staying calm and effective, we’ll get along perfectly!
• You can work independently and aren’t afraid to take responsibility for your actions—ownership is key to success for us.
• Continuous learning and skill improvement are part of your everyday life—we want you to grow with us!
• You have basic knowledge of marketing or a strong interest in eCommerce, and staying up to date with trends and innovations feels natural to you.

🚀 We also appreciate if you:

• Have previous experience in e-commerce or marketing—but if not, no worries!
• Have prior experience working with B2B clients
• Have experience in customer success management and account management
• Have experience in conducting training sessions and webinars

🚀 Jak wygląda proces rekrutacyjny:

1. A short online interview with our Recruiter - Milena Micor, where we’d love to get to know you better!
2. An in-office interview with Customer Success Team Lead - Patrycja Haber and another Customer Care Team Leader.
3. Final decision and welcome on board! ⭐

Regardless of the decision at each stage, you will always receive feedback on your application.