Do you want to become a key figure in the success of our customers? At edrone, we're looking for passionate talents who wants to join our Customer Care team as a Customer Success Specialist. If you're interested in eCommerce, feel like you have a knack for building customer relationships, and would like to contribute to their initial successes using our product - this could be the place for you!

As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.

🔎 Our Product:

We are an AI-based e-CRM dedicated to e-commerce companies to support their operations and build close relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.

We provide advanced Marketing Automation solutions based on our algorithms, that are easy to install (Plug'n'Play). Our main goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.

Sounds interesting? Keep reading!

🚀 What We Offer

• Health & dental insurance
• TotalPass
• Food & transportation voucher
• Free English lessons
• Therapy sessions (Telavita)
• SESC full credential
• A dynamic, innovative environment
• Performance-based commission
• Hybrid work model – São José dos Campos office (at least 2 times per week)

What your typical day will look like:

• Revenue Growth & Negotiations
  • Upsell & cross-sell to increase MRR.
  • Renegotiate contracts to align with evolving client needs.
  • Lead training sessions & webinars to drive client adoption.
    

• Client Success & Retention
  • Manage long-term relationships, ensuring engagement and satisfaction.
  • Identify and reduce churn risks through proactive strategies.
  • Conduct strategic meetings to optimize client ROI.
• Problem-Solving & Escalations
  • Address client challenges proactively, collaborating across teams.
  • Ensure a seamless experience by identifying and solving pain points.
• Education & Value Creation
  • Develop guides, case studies, and training materials.
  • Stay ahead of eCommerce trends and advise clients on best practices.

What we are looking for:

• Experience in Sales, Support, Account Management, or Customer Success
• Strong negotiation & relationship management skills
• Knowledge of eCommerce, marketing, and data-driven decision-making
• Intermediate English (B2+ level)

This role will be perfect for you if:

• You have experience, enjoy working with customers, and building relationships with them is your second nature🌿.
• You're not afraid of new challenges, and your energy and proactive attitude make no task scary to you!
• There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along!
• You can act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us!
• Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!
• Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you 🦾

Bonus if you have:

• You have previous experience in eCommerce or marketing - if you don't have it, nothing is lost!
• You have previous experience with B2B customers
• You have experience with creating customer success, managing customer accounts
• You have experience conducting training and webinars
  

Recruitment Process

1. Apply on TeamTailor and wait for the opportunity
2. Interviews:
   1. 30 minutes interview with Giovanna Dias, People&Culture Partner
   2. 45 minutes interview with Laura Teixeira, Customer Success Manager
3. Final decision & feedback

🚀 Ready to grow with us? Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.