We’re looking for a customer-obsessed Customer Communication & Insights Specialist  (Freemium Specialist) to help us grow through Product-Led Growth (PLG). In this role, the most important thing is user insights -  talking to users, understanding what drives or blocks adoption, and translating that into better communication and product actions.

You’ll sit at the intersection of Support, Product, and Growth, shaping how we communicate with users across the journey (onboarding, activation, retention) and ensuring learnings from customer conversations directly influence what we build and improve.

🔎 Our Product:

We are an AI-based e-CRM dedicated to e-commerce companies to support their operations and build close relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.

We provide advanced Marketing Automation solutions based on our algorithms, that are easy to install (Plug'n'Play). Our main goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.

Sounds interesting? Keep reading!

🚀 What We Offer:

• Health & dental insurance

• TotalPass

• Food & transportation voucher

• Free English lessons

• Therapy sessions (Telavita)

• SESC full credential

• A dynamic, innovative environment

• Performance-based commission

• Hybrid work model – São José dos Campos office (at least 2 times per week)

• Salary range: R$4.000,00 - R$4.500,00

🚀 What You'll Do:

• Design and improve customer communication across key touchpoints (in-app, onboarding flows, lifecycle messages, help/support).

• Write clear, helpful copy using tools like Intercom (or similar customer engagement platforms).

• Run user conversations and analyze feedback to identify patterns, pain points, and opportunities.

• Turn insights into actionable recommendations for Product, Support, and Growth (e.g., messaging experiments, onboarding improvements, feature adoption nudges).

• Iterate constantly — test, learn from failures, and improve communication based on outcomes.

🚀 What We're Looking For:

• Experience in communication design / UX writing / copywriting, ideally close to product teams.

• Strong background or hands-on exposure to Support and customer-facing work.

• Ability to synthesize qualitative insights into practical actions and experiments.

• Interest in new technologies and AI, and curiosity to learn fast.

• Mindset: learning from failure, continuous improvement, grit.

• Portuguese/English (B2+) required.

🚀 Very Welcome To Have:

• Experience in SaaS, ideally B2B.

• Understanding of customers in the SMB segment (small and medium businesses).

• Spanish as plus.

Recruitment Process

1. Apply on TeamTailor

2. Interviews:

   1. 30 minutes interview with Giovanna Dias, People & Culture Partner.

   2. 30 minutes interview with Tatiane Oliveira, Onboarding Manager.

   3. 30 minutes interview with Olaf Otrząsek, Senior Product Designer / Team Lead.

1. Final decision & feedback

🚀 Ready to grow with us? Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.